Information Officer

Information Officer

Job summary


The Department of Control of Neglected Tropical Diseases is guided by the need to sustainably prevent, control, eliminate and eradicate neglected tropical diseases (NTDs), a group of 20 conditions affecting more thanone billion people worldwide, mainly in resource-poor communities in tropical countries. Consistent with World Health Assembly resolutions, in line with the new road mapfor NTDs 2021-2030,and in collaboration with WHO Regional Offices and Country Offices, the Department of Control of Neglected Tropical Diseases coordinates and supports policies and strategies to accelerate prevention, diagnosis, treatment and care interventions in WHO Member States and to improve access to these services, thus contributing to WHO's goal of achieving Universal Health Coverage.The objective of the Department is to lead an efficacious and expanded effort to support WHO Member States in the implementation of the new NTD road map 2021-2030. The Department provides technical and strategic leadership, coordinates the distribution of donated medicines, promotes WHO's role, convenes partners, strengthens capacity in countries endemic for NTDs, advocates for neglected tropical diseases to be prioritized in national, regional and global public health agendas, and leverages contribution of stakeholders to achieve the elimination and eradication of NTDs. The Department works closely with the WHO Regional Offices, and through them, with the WHO Country Offices and Ministries of Health, to maximize impact in middle and low income countries endemic for NTDs. These efforts require a robust information-sharing strategy involving Member States, key target audiences, external formal and non-formal partners, WHO Collaborating Centres, academia, donors, stakeholders, as well as WHO's Department of Communications (DCO).



  • To support WHOs overall visibility on efforts to eliminate NTDs, through the design, management and content creation of WHO/NTD's website (
  • To create and disseminate briefing notes, presentations, background materials and other products to support advocacy and exchange of information during public events, speaking engagements and meetings.
  • To conceptualize scripts and voice-overs and provide oversight and guidance for the video editing of online courses and other information products.
  • To oversee the production of Departmental reports, events, meetings, workshops and information-sharing activities, including through virtual platforms and social media.
  • To exchange information with counterparts in health ministries of Member States and other stakeholders, including partners, donors, civil society and the wider global NTD community.
  • To manage and create content for knowledge management platforms, web releases, conferences as well as in-person and virtual forums to ensure that Member States, partners and wider audiences have timely and relevant information about the progress and direction of the Department.
  • To collaborate with technical staff and information officers at HQ, regional offices and country offices to ensure that sharing of information, knowledge transfer, information architecture mapping and documentation of field activities, are aptly coordinated, implemented and disseminated across WHO.
  • To liaise with HQ Communications Department to facilitate their support to the NTD Department with regards to communications activities and the development of a communication strategy across the department.
  • To perform all other related duties as assigned.





  • A university degree in journalism, mass-communication, social sciences, epidemiology, veterinary or other related fields.


  • Education qualification in the area of public health and/or neglected tropical diseases.
  • Education qualification in media/content production.




  • A minimum of five years of progressively responsible experience in information management and website development in any area of health.


  • Content development on neglected tropical diseases or othe areas of public health, coordinating and preparing conferences, workshops and webinars.



  • Clear and concise writing skills, with very good understanding of digital video, and audio production techniques.
  • Demonstrated expertise in writing, including preparation of briefing reports and development of scripts for documentaries, video clips and infographics.
  • Proven ability to design, implement and evaluate effective information projects and products.
  • Ability to multi-task and handle complex enquiries and work under pressure in an independent manner, with proven acuity for tact, discretion and diplomacy.
  • Good understanding of health priorities in low and middle income countries.
  • Proficient software and web management skills including Powerpoint, Excel, Photoshop, creation and modification of digital content, etc.
  • Capacity to aptly convene, host and manage virtual conferences and webinars through software platforms (e.g. Microsoft Teams, Zoom).


WHO Competencies

  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Producing results


Use of Language Skills



  • Expert knowledge of English.


  • Intermediate knowledge of French.
  • Intermediate knowledge of UN language.



WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4258 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.



  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.