Job summary


Prepare, deliver and evaluate a service design mentoring and support activity, structured around a series of workshops, aimed at supporting a team of Nurses to design a solution and the implementation of a nursing care plan for patient management in an MSF clinic.

DURATION:  Four months starting late June 2021

Contacts MSF UK

Project: Service design mentoring and support


We are looking to develop experimental and creative environments where teams can explore their imaginative ideas. You will have excellent interpersonal skills to support a multidisciplinary team with minimal design and innovation experience, to start from the ground up, to redefine a problem and create a new solution to be tested and implemented.  You will adept at spotting opportunities and barriers, implementation, problem solving and removing bottlenecks.

You understand the value and benefits of design in the humanitarian sector and can articulate this to team members and stakeholders. You have superb communication, research, engagement, and facilitation skills, and thrive working with culturally diverse environments.

You are motivated and inspired by the humanitarian principles and believe in the values of Médecins Sans Frontières/Doctors Without Borders (MSF).


MSF provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion, or political affiliation. 


We wish to develop a structural methodology to support nurses in assessing patients’ health needs and to formulate care-plans.  We wish to embed a patient-centred care approach and improve standards of care, so they are not defined by poor clinical outcomes and a generalised approach.


You will support a team of nurses in Nigeria treating patients with Noma, to develop and design an implementation plan for a nursing process care tool.



  • Support the design activities to ensure safe and effective project delivery, maximising learnings, and dissemination.
  • Manage, coordinate and facilitate, with the support of the Medical Innovation Lead, project-related workshops relating to research, prototyping and co-design.
  • Develop high quality project outputs ranging from workshop materials to evaluation reports.
  • Develop service design capabilities among healthcare staff attending the workshops, by developing tailored exercises and providing iterative feedback during the sessions.
  • Contribute to the setting and maintenance of high standards of design-led processes and outputs.
  • Develop and promote analytical, design and creative thinking, as part an innovative approach to problem-solving.



Milestone 1: Preparation

Deadline:   July 2021

  • Deliverable: delivery plan Working closely with the Medical Innovation Lead, and Innovation partners, high-quality design workshops planned.
  • Recommendations for delivery models based on desk-based research. Delivery model presentation for the workshops and proposed evaluation metrics.
  • Report summarising synthesis of research.

Milestone 2: Delivery

Deadline:   September 2021

Deliverable: Successful work sessions delivered

  • Organised, creative, group-based workshops and discussions involving field teams and project stakeholders.
  • Developed workshop materials. Effected communication plans with teams participating and partners.  

Milestone 3: Evaluation 

Deadline:  September 2021

Deliverable: Activity evaluation report and presentation of results to key stakeholders.

  • Through feedback from participants and outcomes aligned to metrics of success:
  • identified and highlighted opportunities for design to contribute to the delivery of project outcomes
  • project coordination, effectiveness and learning opportunities
  • recommended alternative delivery models to test on similar activities in the future
  • risk register for plans to deliver this activity.


For the duration of this consultancy, you will be working with the MSF Manson Unit. Regular supervision of the work by the Medical Innovation Lead through weekly meetings. 



  • SKILLS AND EXPERIENCE REQUIRED Demonstrable practical experience working as a healthcare service designer in the humanitarian sector or equivalent.
  • Proven experience working on fast-paced, highly demanding environments with changing contexts and priorities.
  • Relevant service design education and training.
  • Good software skills with Google Suite, Microsoft 365, Adobe CS - InDesign, Illustrator and Photoshop, and Mural
  • Experience as working with remote teams, ideally as independent consultant.



  • UX design experience
  • Experience working with MSF field-based teams



  • Place of work: Consultant works from their independent place of work. 
  • Material: The consultant will need to use her/his own computer and software for this work. 





Please send to [at] 

  • An updated CV 
  • A financial and technical proposal highlighting past similar experience (maximum 1 page) 
  • A delivery plan of the deliverables 


Deadline 20 June 2021    


For any clarifications and queries please write an email to cesc.galban [at]